Support / 使用与购买支持

For Easy写作 / EasyEdit support, email easycs@vip.qq.com, or use My → About → Feedback. English and Chinese requests are accepted.

使用咨询、账号与订单问题可发送邮件，或进入“我的—关于—意见反馈”。支持中文及英文请求。

Membership did not appear / 会员未到账

Sign in to the EasyEdit account used for purchase and open the membership page. For Google Play, choose Restore purchases. If the purchase is pending, complete or cancel it in Google Play. Contact us with the order number, app version and a short description if the problem remains; never send a full purchase token or payment password.

请登录购买时使用的 Easy写作账号并进入会员页；Google Play 可选择恢复购买。待付款订单请在 Google Play 完成或取消。仍未到账可提供订单号、应用版本和问题说明，请勿发送完整购买凭据或支付密码。

Fixed-duration memberships are one-time purchases and do not renew automatically. Existing permanent membership remains valid. New paid users from 2026-10-17 00:00 UTC+8 do not receive permanent membership; qualifying earlier paying accounts retain their previous cumulative-payment entitlement.

固定期限会员为一次性购买，不自动续费。已有永久会员权益保持；2026 年 10 月 17 日 00:00（UTC+8）起的新付费用户不再享有永久会员，符合条件的此前付费账号保留原累计付费转永久资格。

Refunds / 退款

For Google Play purchases, use Google Play's refund process or contact us. Refunds and revocations can change associated membership entitlements according to applicable law and the payment channel's rules.

Google Play 订单可通过上述官方退款流程或联系客服申请。退款和撤销会按适用法律与交易渠道规则调整对应会员权益。

Account deletion and community reports / 注销与社区投诉

Request account and data deletion / 申请注销账号及删除数据
Community rules and reporting / 社区规则与投诉处理